Terms and Conditons

1. Ordering & Enquiries

All products listed on this website are available by enquiry only. To place an order or request a quote, please use the contact form or call/email us directly.

Once we receive your enquiry, we will confirm product availability, pricing, and estimated lead time. No payment is taken through the website.

2. Out of Stock Items

While we aim to keep all listed items in stock, some products may be temporarily unavailable. If an item is out of stock, we will let you know as soon as possible and offer an estimated restock date or suitable alternative.

3. Delivery

Delivery options and costs will be confirmed at the time of enquiry. We offer free local delivery within a 10-mile radius of Minehead on selected items. For orders outside this area, delivery charges will apply based on size, weight, and location.

We aim to deliver items within the agreed timeframe, but delays can occasionally occur due to weather, supplier issues, or transport availability.

4. Returns & Cancellations

As all orders are processed manually and often built to order, returns or cancellations may not be possible once work has begun. If you wish to cancel or amend your order, please contact us as soon as possible.

We will always work with you to resolve any issues and ensure you're satisfied with your purchase.

5. Privacy Policy

We only collect personal data you provide through our contact form, email or telephone for the purpose of responding to your enquiry and processing your order.

We do not sell, share, or pass on your details to third parties for marketing purposes. Your information is stored securely and only retained for as long as necessary to complete your enquiry or order.

You can request access to or deletion of your data by contacting us.

6. Cookies

This website may use cookies to improve your browsing experience. Cookies are small text files that help us understand how visitors use our site. These cookies do not store personal information and are not used for tracking you across other websites.

You can choose to disable cookies through your browser settings.

7. Contact Us

If you have any questions about our terms, policies, or a specific order, please get in touch:

GRT Countryside Care Ltd
Butchers Farm, Luxborough, Watchet, TA23 0SR
Phone: 01984 641367
Email: info@grtcountrysidecare.com